The entity responsible for the processing of your data obtained through our website (“Our Internet Portal”) and under the conditions provided in this Personal Data Protection Policy is the branch of Cliniessentiel S.L. whose registered office is located at number 11 Josep Balari street in Barcelona (Spain). Obtaining your personal data will be carried out following the provisions outlined in the applicable legislation on data protection.

This Personal Data Protection Policy applies to the data we collect when you use Our Internet Portal and our application, it describes the types of personal data we collect from the user and details how we use, disclose, share and transfer such data. data, as well as the options available to you in this regard. It also describes the measures we take to safeguard the security of such data, and how you can contact us regarding our personal data protection practices. We ask you to read this Personal Data Protection Policy carefully. If you do not want us to use your data in the manner described in this Personal Data Protection Policy, we may not be able to meet some of your requests.

We ask you to periodically review this Personal Data Protection Policy so that you are kept up to date on possible changes to it, in particular changes related to the collection and processing conditions of your data. However, we will inform you of these modifications in advance.

If you want us to update the information we have about you or your preferences, in particular, if you wish to unsubscribe from our distribution lists, withdraw your consent to the processing of your data, oppose such processing or if you have any questions regarding the protection of your data, please contact us by email at doctoralleal@gmail.com or by post at the address indicated below:

Cliniessentiel

C/ Josep Balari 11

08022 Barcelona

You can also contact our Data Protection Officer by email at the following address: doctoralleal@gmail.com

 

COLLECTION OF YOUR PERSONAL DATA

We may collect your data in several ways, including when you visit our stores,participate in our events, access our online content or use our mobile applications. For example, when you sign up as a member and/or join our loyalty program before you can make a purchase over the Internet when you participate in any contest or promotion, participate in any activity that we organise through any study or survey through our applications and social networks when you subscribe to our newsletter, request a catalogue, access any premium page with restricted access, register for any event, or when you contact us by phone or email.

We may also link and/or combine the information we collect about you across the different devices you use.

We collect the following types of personal information:

a) Registration or registration data (name, postal address, email address, mobile phone number or any other phone number);

b) User names and passwords;

c) Personal data (date of birth, gender, preferred language and beauty profile, such as skin type);

d) Your interest and experience with our products and with products of a similar nature;

e) Payment data (bank card number, expiration date, authorisation number, security code, delivery address and billing address);

f) Information on purchases and operations (type and number of products purchased and returned);

g) Information, surveys and comments from the customer service department, and information shared with the said department;

h) Photographs, videos and comments provided by you;

i) Contact information that you provide to DermÀnima regarding your friends or other people you would like us to contact (name, delivery address, email address, mobile phone number and/or other phone numbers);

j) Your data published on social networks, in those cases in which you choose to connect to any of our websites using the access data of such networks;

k) Data relating to you from publicly available sources, including publicly available content on social networks;
l) Any other information that you request from us on the occasion of a request to any of our departments; and

In addition, and as we explain in our Cookies Policy, we may collect certain information and track your online activity, as well as data associated with your device and its operating system, your IP address, the web pages or advertisements you view, details about your visits to our content on the Internet and social networks, advertising or other similar identifiers, and about your Internet activity collected by automated means, such as our cookies, third-party cookies, web servers, pixels and web tags, and by demographic means, linked to your areas and content of interest, when you view our content, use our applications or social networks, contact us through any means or application, open the email messages that we send you or that third parties send you on our behalf, and when you visit the pages and Internet networks of third parties in which our advertising is displayed. We may establish links between data collected through automated means, for example, your data and browsing history, and other data we may have obtained relating to you.

Third-party application providers, tools, gadgets and plug-ins (plug-ins) provided on our Internet sites and applications, as well as on third-party Internet sites and networks, where our advertisements are displayed (such as ad networks, partners of digital advertising and social networks), may also use automated means and demographic tools linked to areas and contexts of interest, to collect data that concerns you, such as your interaction with such functions, while tracking your online activity, of permanently and through third-party websites. Said data is collected directly by said third parties (in addition to the data that we collect), being subject to their policy on the matter. To the extent permitted by applicable law, we will not be responsible for the practices of such third parties and providers.

If you do not agree with us collecting the data concerning you referred to above, we may not be able to provide you with certain services, including those identified in this Personal Data Protection Policy.

INFORMATION WE SHARE

We do not share the personal data we collect about you, except in the following cases:

a. within the DermÀnima group itself.

b. with service providers who provide services on our behalf or who assist us with the maintenance and/or improvement of our Internet sites, the management of our loyalty program, as well as the distribution, improvement and/or marketing of the products and services we offer you, including those entities responsible for processing orders and those others that provide us with web page hosting services, information storage, email service providers, marketing services including direct marketing services, research and analysis, as well as tag management services such as Google Analytics and Adobe
Analytics.

c. In the case in which you have explicitly stated that your data may be shared with third parties and you have given your consent to that effect.

d. in those cases in which the law requires us to do so; and. with law enforcement, government representatives or other third parties due to any resolution, proceeding or judicial or administrative requirement;

F. in those cases in which we believe that such disclosure is necessary or appropriate to prevent any physical harm, financial loss or fraud that could affect you or us; to prevent or denounce any illegal activity; to safeguard the property rights of any person, or the safety of any person, including ours, or in the application of our Terms and Conditions or any other agreement or contract existing with you;

g. in connection with the sale of all or any part of our company and its assets to a third party, or connection with any restructuring or reorganisation of our business (including in the event of dissolution or liquidation); Y

h. when you consent to such disclosure in any other way or ask us to share your information with third parties.

We may share aggregated and/or anonymous information that does not identify you to serve our business interests or those of our partners, including in particular the number of visitors to Our Website and the number of clicks on our messages and/or advertising emails.

TRANSFER OF YOUR PERSONAL DATA

For the aforementioned purposes, your data may be transferred to, stored, accessed and processed by one or more of our group affiliates or service providers. These entities are located in other countries of the European Economic Area (EEA) and Switzerland.

To manage and moderate product reviews, computer maintenance and support services, fraud prevention, online data usage and social media, your data may be transferred outside of the EEA, particularly to the United Kingdom and the United States from America. The legislation of these countries has not been the subject of a declaration of adequacy by the European Commission, so we take the necessary measures to preserve the security of your data: in particular, by applying the standard contractual clauses of the European Commission and the control of the standards applied by these service providers regarding the protection and security of personal data.

You can obtain more information about these guarantees by contacting us by email or postal mail at the addresses indicated in the “Your rights” and “Contact” sections, below.

 

INFORMATION ABOUT THE CONSERVATION PERIOD

Unless otherwise indicated, we will keep your personal information for the time strictly necessary to carry out the purposes referred to above, following applicable legislation.

Likewise, please take into account that, in some cases, current legislation obliges us to keep your data to comply with our own legal and administrative obligations or during the prescription periods of different actions for liability. Once we no longer need your information, we will delete it from our databases and it will be anonymised.

PROTECTION OF YOUR PERSONAL DATA

DermÀnima will always confidentially treat your data. Likewise, it has implemented adequate technical and organisational measures to guarantee the security of your data and prevent its destruction, loss, illegal access or illegal alteration. When determining these measures, criteria such as the scope, context and purposes of the treatment have been taken into account; the state of the art and the existing risks.

SOCIAL MEDIA AND USER-GENERATED CONTENT

Some of our sites and applications allow users to post their content. Please note that any content posted on our social networks may be viewed by the public. Accordingly, you should be vigilant about the publication of personal information on such platforms, for example, any financial information about yourself, your address or your possible health problems. DermÀnima will not be responsible for any actions of other people in those cases in which you have published personal information on any of our social networks.

YOUR RIGHTS

You have the right and ability to correct, update, and delete your online account information and preferences at any time. To do this, you must access your account and go to the “My Account” section, or contact us in the manner
indicated in the “Responsible for the treatment” section of this Personal Data Protection Policy.

You can also ask us to delete your data from our distribution lists, as well as exercise your right to withdraw your consent to receive our direct marketing communications, in each case in the manner indicated in the section “Responsible for the treatment” of this Personal Data Protection Policy, either through the link identified with “Unsubscribe” or by following the instructions in this regard that appear in our communications.

Please note that it may take several days for us to process your request, so until then you may continue to receive marketing or promotional communications via post or email. Your opposition to receiving our direct marketing messages does not prevent us from sending you other types of non- advertising messages, such as confirmation of your operations by email

If you do not want us to collect your location and/or geolocation data, please modify the settings on your device and/or use the following options

a. disable location services for specific apps for which you have agreed to receive your location or geolocation data to send you personalised marketing communications

b. turn off location services for all apps;

c. turn off the Bluetooth of your device;

d. Android:  https://support.google.com/googleplay/answer/3405269?hl=fr ; o

e. IOS:  https://support.apple.com/fr-ch/HT4228
 
Subject in each case to the limits established in applicable legislation, you may:

– request access to the personal data that we have about you, as well as obtain a copy of them,

– request that we correct, update, limit or block access to any data,

– request that we provide you with the personal data about your person in a structured format, commonly used and mechanical reading, having to contact us for this purpose by email or by letter addressed to the addresses that appear in the section “Responsible for the treatment”.

In those cases in which the applicable legislation allows it, you may withdraw any consent that you have previously given us or, at any time and for legitimate reasons, oppose the processing of your data. In such cases, we will respond to your request and respect your preferences. In particular, you can ask us to stop processing your data to manage your consumer feedback and answer your questions (if you are not bound by a contractual relationship with us); to market, evaluate and improve our products; to send you communications via postal mail; to record your habits and preferences concerning our products and services; to analyse surveys and statistics to improve our service; to show you Our Internet Portal; pages, social networks and email messages in the most efficient way possible; to display personalised advertisements; to prevent fraud; to carry out studies and analyses related to the efficiency of our marketing actions; and to analyse the use you make of Our Internet Portal. These guidelines can be submitted directly to CLINIESSENTIEL S.L. or to a third party who will send them in due time.

You can also provide instructions on how your data should be managed after your death. You may entrust such instructions directly to DermÀnima or, if you wish, to any third party that you have instructed to notify us of the same at the time.

You can contact our Data Protection Officer by email at the following address:

doctoralleal@gmail.com

You can also file a complaint with the Spanish Data Protection Authority (Agencia Española de Protección de Datos).

 

LINKS TO THIRD-PARTY SITES AND SERVICES

Our websites and applications may include links to sites, applications and services other than those offered by DermÀnima itself, and may be operated by third-party companies. Please note that DermÀnima does not endorse and is not responsible for the processing of your data by such third-party websites, even where we provide a link to such sites. Such third parties may have their data protection policies, the consultation and review of which we strongly recommend. Our products and services may also be offered to you through platforms and other third-party channels. We decline any responsibility concerning the personal data protection practices of such sites, applications or services that are not managed by DermÀnima.

MODIFICATION OF THIS PERSONAL DATA PROTECTION POLICY

This Personal Data Protection Policy may be updated periodically to reflect possible changes in our personal data  rocessing practices. DermÀnima will inform you of such modifications, including the date on which they will enter into force. If the user continues to use Our Internet Portal after the date on which the modifications in question have entered into force, it will be understood that the user accepts said modifications.